Refund policy

We want the Saunterly Walking Pad to earn its place in your day. If it doesn't, you can send it back.

30-DAY FREE RETURNS

You can return your walking pad within 30 days of delivery for a refund of the product price, for any reason. Return shipping is free: we cover it.

HOW TO START A RETURN

1. Email us at getsaunterly.com@gmail.com or use our contact form (getsaunterly.com/pages/contact) within 30 days of delivery, with your order number.

2. We'll reply with the return instructions and arrange the return shipping.

3. Pack the walking pad and send it back as instructed.

CONDITION

You're welcome to try the walking pad at home. Please return it with its remote control and everything that came in the box, packed so it's protected in transit. The original box is the safest way to send it back.

REFUNDS

Once we've received and checked your return, we refund the product price to your original payment method and email you to confirm. Depending on your bank or card provider, it can take a few extra business days for the refund to appear.

DAMAGED, FAULTY OR WRONG ITEMS

If your walking pad arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery with your order number, photos or a short video of the issue, and a photo of the box with its shipping label. We'll arrange a replacement or a full refund, and you won't pay anything for the return.

EXCLUSIONS

Returns are for orders bought directly from Saunterly. We can't accept a return after the 30-day window, or for damage caused by misuse after delivery. This doesn't affect any rights you have under consumer law.

QUESTIONS

Email us at getsaunterly.com@gmail.com. We reply by email.