Shipping policy
We ship the Saunterly Walking Pad from a warehouse in the United States. Here's what to expect after you order.
WHERE WE SHIP
We currently deliver to street addresses in the 48 contiguous United States. We can't ship to Alaska, Hawaii, US territories, PO boxes or APO/FPO addresses yet.
PROCESSING TIME
Orders are usually processed and handed to the carrier within 2 business days (Monday to Friday, excluding US public holidays). Orders placed on a weekend or holiday are processed from the next business day.
DELIVERY TIME
Once your order has shipped, delivery usually takes 1–6 business days, depending on your address. These are estimates from our warehouse and carriers, not a guaranteed delivery date.
SHIPPING COST
The shipping cost, if any, is shown at checkout before you pay.
CARRIERS AND TRACKING
Your order ships with UPS, FedEx or USPS; the carrier is chosen automatically for your address. When your order ships, we email you a tracking link.
DELAYS
Carriers sometimes run late, especially around holidays and in bad weather. If your tracking hasn't updated for 7 business days, contact us and we'll look into it with the warehouse. If your order is lost in transit, we'll send a replacement or give you a full refund, whichever you prefer.
DELIVERED BUT NOT RECEIVED
If tracking shows your order as delivered but you can't find it, check around your property and with neighbors, then contact us within 7 days. We'll check the delivery details with the carrier and help you from there.
ADDRESS ERRORS
Please check your shipping address at checkout. If you spot a mistake, contact us straight away; we can't change the address once an order has shipped. If a parcel is returned to us because of an incorrect address, we'll contact you about reshipping, and reshipping costs may apply.
DAMAGED IN TRANSIT
If your walking pad arrives damaged, contact us within 30 days of delivery with your order number, photos or a short video of the damage, and a photo of the box with its shipping label. We'll arrange a replacement or a refund.
CANCELLATIONS
We pass orders to our warehouse quickly, so we may not be able to cancel an order once it's placed. If it has already shipped, you can still send it back under our 30-day free returns.
CUSTOMS AND IMPORT DUTIES
Orders ship within the United States, so there are no import duties or customs fees.
QUESTIONS
Email us at getsaunterly.com@gmail.com or use our contact form at getsaunterly.com/pages/contact.